Order & Shipping Policy

General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Shipping Address
Items offered on our website are only available for delivery to addresses in Canada. Shipments outside of Canada are not available at this time.

Sales Tax
Sales tax is charged according to the province or territory to which the item is shipped.

Processing Time
Orders received Monday to Friday are processed the same day or by the end of the next business day during our hours of operation.

Orders received on Saturday and Sunday are often processed the same day or at the latest by end of business on Monday.

Shipping Costs
Orders over $100 (before tax) = FREE (some exceptions apply)

Orders below $100 (before tax) = shipping charge will be displayed (calculated at time of checkout & based on dimensions/distance shipped)

Free shipping applies to regular shipping via Canada Post to online orders of $100.00 or more before taxes. This offer applies to regular priced items only which are shipped to a single address. Subject to change at any time without notice.

Free Shipping Exceptions
Free shipping cannot be combined with in-store package deals, discounts, and is not applicable to furniture.

Free shipping is not available for Rural Routes or P.O. boxes.

The weight and size of an item, and/or the distance shipped, may rule out free shipping. However, a $20.00 shipping credit may be applied to the cost of shipping to be determined at the time of checkout. You will be contacted within 48 hours with the shipping cost details. Subject to change at any time without notice.

Sales tax is charged according to the province or territory to which the item is shipped.

Some individual products may be excluded from our free shipping and will be noted as such on the product page.

In Store Pickup
On-line orders may be available for in store pickup. You will be notified by email when the item has arrived in the store and is available for pickup. 

Orders may be cancelled within 24 hours for a full refund, provided the order has not been shipped.

If you have any questions regarding your order, please contact us at info@babyshack.com.